All In-stock merchandise will normally arrive in 5-14 business days
Orders are not shipped or delivered on weekends or holidays
Allow 1-2 days additional for Alaska and Hawaii
Delivery delays can occasionally occur
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)
If you want Express or Air Overnight Shipment please write us a message and we will provide your with rates. But these types of Shipment could be very expensive due to the weight of merchandise
Physical street address required
We normally use UPS Ground Shipping
All In-stock merchandise will normally arrive in 7-16 business days
Orders are not shipped or delivered on weekends or holidays
Delivery delays can occasionally occur
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)
If you want Express or Air Overnight Shipment please write us a message and we will provide your with rates. But these types of Shipment could be very expensive due to the weight of merchandise
Physical street address required
We are not responsible for any customs and taxes applied to your order. All customs fees imposed during or after shipping are the responsibility of the customer
Please contact your local Customs office for an estimate of these fees. For Customer you may need the following information: The Seller and the Shipper is RBM Trading LLC. Shipping will be from US warehouse. Country of origin of all items is USA. HS (Harmonized System) codes 630622 for Tents and Floors, 732189 for Stoves. Weight per item you will find in web store catalog
Shipping alternatives vary by country. Please email us for details
We are not responsible for any customs and taxes applied to your order. All customs fees imposed during or after shipping are the responsibility of the customer
Please contact your local Customs office for an estimate of these fees. For Customer you may need the following information: The Seller and the Shipper is RBM Trading LLC. Shipping will be from US warehouse. Country of origin of all items is USA. HS (Harmonized System) codes 630622 for Tents and Floors, 732189 for Stoves. Weight per item you will find in web store catalog
Damages
If you received your order damaged, please contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Please take photos of the damage straight away so that we have a full record of the problem.
If there's time to contact the retailer to complain before the delivery driver leaves, explain the situation and ask if they want the damaged goods sent back with the driver right away.
Return Policy
Our Return Policy provides detailed information about options and procedures for returning your order
Miscellaneous
Merchandise prices and specifications are subject to change without notice
Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any possible inconvenience.
We make every attempt to have all items in stock. However, in the event an item is out of stock, we will offer you a choice to return your payment or agree with new possible date of shipment
