Delivery


  • We normally use UPS Ground Shipping

  • All In-stock merchandise will normally arrive in 3-5 business days

  • Orders are not shipped or delivered on weekends or holidays

  • Allow 1-2 days additional for Alaska and Hawaii

  • Delivery delays can occasionally occur

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)

  • If you want Express or Air Overnight Shipment please write us a message and we will provide your with rates. But these types of Shipment could be very expensive due to the weight of merchandise

  • Physical street address required

  • We normally use UPS Ground Shipping

  • All In-stock merchandise will normally arrive in 3-8 business days

  • Orders are not shipped or delivered on weekends or holidays

  • Delivery delays can occasionally occur

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)

  • If you want Express or Air Overnight Shipment please write us a message and we will provide your with rates. But these types of Shipment could be very expensive due to the weight of merchandise

  • Physical street address required

  • We are not responsible for any customs and taxes applied to your order. All customs fees imposed during or after shipping are the responsibility of the customer

  • Please contact your local Customs office for an estimate of these fees. For Customer you may need the following information: The Seller and the Shipper is RBM Trading LLC. Shipping will be from US warehouse. Country of origin of all items is Russia. HS (Harmonized System) codes 630622 for Tents and Floors, 732189 for Stoves. Weight per item you will find in web store catalog

  • Shipping alternatives vary by country. Please email us for details

  • We are not responsible for any customs and taxes applied to your order. All customs fees imposed during or after shipping are the responsibility of the customer

  • Please contact your local Customs office for an estimate of these fees. For Customer you may need the following information: The Seller and the Shipper is RBM Trading LLC. Shipping will be from US warehouse. Country of origin of all items is Russia. HS (Harmonized System) codes 630622 for Tents and Floors, 732189 for Stoves. Weight per item you will find in web store catalog

Guarantee of the security of your transaction performs the famous payment system Pay Pal. Paying for your order through Pay Pal you trust your money to the trusted intermediary, and if you have not received the goods or he will differ from the descriptions you can easily get your money back. We are confident in the quality of our products and want to pass that confidence on to you! Rate the quality of our tents as did thousands of our customers around the world! 

Damages

If you received your order damaged, please contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Please take photos of the damage straight away so that we have a full record of the problem.  

If there's time to contact the retailer to complain before the delivery driver leaves, explain the situation and ask if they want the damaged goods sent back with the driver right away.

Return Policy

OurReturn Policy provides detailed information about options and procedures for returning your order

Miscellaneous

  • Merchandise prices and specifications are subject to change without notice

  • Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any possible inconvenience.

  • We make every attempt to have all items in stock. However, in the event an item is out of stock, we will offer you a choice to return your payment or agree with new possible date of shipment