shipping policy

Within the Contiguous US

Free Shipping: Enjoy free shipping on all orders!

Carriers: FedEx Ground or UPS

Delivery time: 5-12 business days

Processing Time: Orders ship within 1-3 business days

Restrictions: Sorry, no PO boxes

Need it Sooner? Email us at

Shipping Outside the Contiguous US

Regions: Includes Alaska, Hawaii, and Puerto Rico

Delivery time: 7-14 business days

Charges: Shipping fees (up to $250) apply at checkout

Shipping to Canada

Shipping: Charged based on item weight and quantity. You can see the estimated price at checkout

Delivery Time: 7-14 business days with UPS or DHL

Fees: Additional shipping fees and import duties may apply

International Customers

Carrier: DHL international

Delivery Time: Up to 14 business days

Charges: $50-$350 applied at checkout

Import Duties: May apply for customer

Handling Damages

Need Help? If your order arrives damaged, contact us at for quick assistance.


❓How long does it take to process my order before shipping?
A: Orders are processed within 1-3 business days before shipping
❓What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our support team at for assistance.
❓Is there an option for faster shipping within the contiguous US?
Contact us for assistance at [](
❓Why can't you ship to PO boxes?
A: Due to carrier restrictions, we cannot ship to PO boxes.
❓Can you provide an estimate of the shipping charges for orders outside the contiguous US before checkout?
A: For shipments outside the contiguous US, shipping charges will be calculated at checkout based on your location.
return policy
We want you to be fully satisfied with your purchase. If you need to return an item, we're here to help.

Conditions for Returns

Eligible Items: Unused, unopened products in original packaging

Return Period: Within 30 days from the date you received your order

Return Shipping Costs: Customer is responsible for return shipping charges unless the return is due to our error or a defective product

How to Request a Return: Email us at

Inspection and Refunds

Inspection Process: Once we receive your returned item, we will inspect its condition. This process can take up to 7 business days

Refunds: Issued promptly after the inspection confirms the product is in its original condition

Handling Defective Products

Reporting Issues: If you receive a damaged or defective product, take pictures or a video and contact us immediately at

Resolution Options: We will offer an exchange, compensation or a full refund and cover any return shipping costs. Our customer support team handles each issue personally to make sure you're taken care of.

Additional Instructions

Retain Packaging: Please keep the original box for 30 days after receiving your order

Opened Items: If the item has been opened but is still in new condition, contact us for further instructions

Our dedicated customer support team is always ready to assist you promptly.
warranty policy

General Warranty

Coverage: All products purchased from our website

Duration: 1 year

Details: If anything goes wrong with your purchase within the first year, we will assist in making it right

Frame Warranty

Coverage: Frame of 4 season two layer tents

Duration: 10 years

Details: The frame is engineered for maximum strength and durability. If you encounter any issues with the frame within this period, we will replace or repair it at no cost to you.

We stand by the quality of our products and want you to have the best possible experience with them