Contact Us
We're here to help. Whether it's a question before you buy, an order already on its way, a return or a warranty claim — write to us and a member of our team will get back to you.
📞 +1 302 353 4449
📧 info@hot-tent.com
Support hours: Monday–Friday, 8:00 AM – 3:00 PM ET (excluding U.S. holidays)
For influencer collaborations and brand partnerships: collaboration@hot-tent.com
What to include
Telling us these things up front usually saves a round of emails:
- Your order number — or the email address you used, if you don't have it to hand. If you bought on Amazon or Walmart, send us that marketplace order number instead.
- For a damaged, incomplete or incorrect order — photos or a short video showing the problem, and a photo of the outer packaging.
- For a warranty claim — your order number, a description of the issue, and photos or video clearly showing the defect. We respond to warranty claims within 2 business days.
- For a return — your order number and a photo of the item in its original packaging.
Before you order
If you need an exact delivery date, want to check availability, or need a signature on delivery, contact us before placing the order and we'll confirm what's possible and in what timeframe. Shipping to Alaska and Hawaii is charged — the cost depends on the item and is shown at checkout.
Who you are dealing with
RBM Trading LLC, a Delaware limited liability company.
We are an online-only business — there is no store, no office and no local pickup. To make a return, contact us first and we'll arrange it properly.
Answers you may not need to wait for
Delivery times, returns, warranty coverage, payment options and tent care are covered in detail on our FAQ page and in our Shipping Policy, Return Policy, Warranty Policy and Payment Policy.