FAQ

Ordering

How do I place an order?
Choose your model, select the size and color on the product page, add it to the cart, and complete checkout. You’ll receive an order confirmation email with your order number. If you don’t see it, check your spam folder before contacting us.

What currency are prices in?
All prices are in US Dollars (USD). Sales tax is calculated at checkout based on your shipping address. Orders shipped from our Canadian warehouse carry no import duties. If an item ships to Canada from our supplier instead, the carrier bills any duties and taxes to you directly, usually after delivery.

Do you offer discount codes?
Click the discount icon in the bottom-left corner of the site — it gives a 5% code plus the option to subscribe to our newsletter. Enter your email and the code arrives instantly.

Tip: check Tent Bundles in the main menu. Savings apply automatically, no code needed — 2 items 6% off, 4 items 7% off, 5 or more 10% off.

Can I change or cancel my order?
Yes, as long as the order hasn’t been handed to the carrier. Email info@hot-tent.com with your order number and tell us what to change. Cancellation before shipment is free and refunded in full.

Because an order can ship in several packages from different warehouses, an item that hasn’t left yet can still be cancelled even if another item in the same order has already shipped.

Can you refuse an order?
Orders are screened for fraud and payment risk. If an order is flagged, a member of our team reviews it and may ask you to confirm details before we ship — we don’t cancel orders automatically. If we do cancel, you’re refunded in full.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay and Amazon Pay.

Can I pay in installments?
Shop Pay Installments lets you split the cost into biweekly or monthly payments, powered by Affirm. Biweekly plans are interest-free; longer monthly plans may carry interest. It requires a US billing address and an eligibility check. Affirm shows your exact terms and payment amounts at checkout, before you confirm.

Do you accept crypto?
Yes — USDC, a dollar-backed stablecoin, directly at checkout via 480+ supported wallets, with no gas fees for the buyer.

Shipping & Delivery

How long does delivery take?
In-stock items are typically delivered within 4–8 business days of your order, in the contiguous US and in Canada alike. Items we ship from our supplier take longer — in Canada usually 6–15 business days.

Some items ship on a longer schedule. The delivery window shown with your shipping option at checkout — for example 10–15, 15–20 or 25–30 business days — is the one that applies to your order and takes precedence over the estimates here.

Is shipping free?
Yes, within the contiguous United States, and within Canada when the item is in stock in our Canadian warehouse. Alaska and Hawaii are charged: the cost depends on the item and is shown at checkout.

Where don’t you ship?
We ship only within the United States — the 50 states and the District of Columbia — and Canada. We don’t ship to Puerto Rico or any other U.S. territory, to PO boxes, or to APO/FPO/DPO military addresses. Within Canada we do not deliver to Yukon. We do not ship to any other country.

What if my option says “Expected availability: Next shipment”?
That item is on pre-order and ships with our next inbound shipment. Payment is taken when you place the order, not when it ships. Email us before ordering and we’ll give you the current expected date.

You can cancel a pre-ordered item at any time before it’s handed to the carrier and get a full refund. If we can’t ship within the timeframe we gave you, we’ll contact you with a revised date — you can accept it or cancel. If we can’t ship within 30 days of your order and you haven’t agreed to a later date, we cancel and refund you automatically.

Why did only part of my order arrive?
Orders with several items may ship from different warehouses and arrive as separate packages on different days. Each package has its own tracking number in its own email, so a partially filled box is expected rather than a missing item. If a package hasn’t arrived within the window shown at checkout, contact us with your order number.

Can I require a signature?
Yes, at no charge — tell us before you place the order. By default orders ship without a signature requirement, and delivery is confirmed by the carrier’s proof of delivery. If you won’t be home, consider a FedEx Hold at Location.

Tracking says delivered but I can’t find the package.
Check with household members, neighbors and building management, review any doorbell footage, and file a report with your local police. Contact us with your order number within 15 days of the delivery date — we’ll help file a claim with the carrier while their claim window is still open.

Returns & Refunds

What is your return policy?
Returns are accepted within 30 days of delivery for unused items returned complete and in their original packaging. If your order arrives in several packages, the 30 days run from the day the last one is delivered.

Does opening the box void my return?
No. Opening the box to inspect the product doesn’t affect your right to return it. A tent that has been assembled, set up or used outdoors can’t be returned.

Who pays for return shipping?
For returns by choice, the customer does. Our tents are oversized freight and need carrier-specific handling, so in most cases we issue the label for you: we quote the cost before authorizing the return, and the carrier’s final charge is deducted from your refund. If the return is due to our error or a product defect, we cover return shipping in full.

When do I get my money back?
We inspect the returned item within 7 business days, then issue the refund to the payment method you used. Card refunds may need an additional 3–10 business days to post. Shop Pay Installments refunds go to Affirm and are applied to your loan. USDC payments are refunded in USDC to the wallet used.

My order arrived damaged, incomplete or incorrect.
Email info@hot-tent.com with photos or video within 30 days of the last package being delivered. We’ll offer a repair, a replacement or replacement parts, a partial refund, or a full refund based on the case, and we cover the return shipping.

If the delivery arrives visibly damaged, you can refuse it — note the damage on the carrier’s paperwork, photograph it and email us. Nothing is deducted from your refund in that case.

I bought on Amazon or Walmart.
Refunds for marketplace orders are issued by that marketplace under its own policy. Warranty claims we handle ourselves either way — email us with your marketplace order number.

Warranty & Care

What warranty do you offer?
All products carry a 1-year limited warranty from the date of delivery, covering manufacturing defects under normal use. Our 4-season double layer tents — UP series, Hexagon and Cuboid — also carry a 10-year frame warranty covering structural defects.

The same terms apply to products bought from our official brand stores on Amazon and Walmart.

Who pays for replacement parts?
Within the warranty period, the part and its shipping are free. If a part has to be shipped to Canada from outside Canada, duties and taxes are the customer’s responsibility, and we tell you the cost before shipping. After the warranty period, parts are supplied at the customer’s expense.

How do I make a claim?
Email info@hot-tent.com with your order number, a description of the issue, and photos or video showing the defect. We respond within 2 business days.

How should I store my tent?
Always dry the tent completely before packing it away. A tent stored damp will develop mould that permanently damages the fabric and its coatings — this is the single most common cause of avoidable damage, and it isn’t covered by the warranty.

For long-term storage we recommend a vacuum storage bag — airtight, and available in our store. Only ever seal a fully dry tent in one; an airtight bag makes damp fabric worse, not better.

How do I protect the floor?
Use a ground sheet under the tent — also available in our store. Keep it within the tent footprint: if it sticks out, rainwater runs onto it and collects underneath. Punctures and abrasion of the floor aren’t covered by the warranty.

Are the tents waterproof?
All our tents handle moderate rain on their own. Our inflatable models — the RBM Outdoors Panda and every Coody tent — come with a rainfly, and we recommend fitting it for extended or heavy rain. Our frame tents do not use a rainfly: their Oxford outer fabric is the weather layer. Every Coody and RBM Outdoors Panda inflatable frame is factory pressure-tested for 72 hours before shipping — inflated, left to stand, and checked for pressure loss.

Using a stove inside the tent — what should I know?
Burning fuel inside a tent produces carbon monoxide, an odorless gas that can cause serious injury or death. Install the stove strictly per the manufacturer’s instructions including the full flue and spark arrestor, keep continuous ventilation, use a working carbon monoxide alarm inside the tent, and never leave a lit stove unattended or sleep with an unattended fire.

About Us

Who is RBM Outdoors?
A premium outdoor brand with over 6 years designing tents for campers, hunters and outdoor enthusiasts. We carry two lines: our own RBM Outdoors — 4-season double layer hot tents on aerospace-grade aluminum frames, and the inflatable Panda Large and Panda Medium — and Coody, a premium South Korean inflatable tent brand for which we are the official authorized dealer in the US and Canada.

Our own RBM Outdoors line is designed in-house and manufactured in China under permanent on-site quality control by our own specialists. Coody tents are designed and produced by the Coody brand — we are its authorized dealer in the US and Canada, not its manufacturer. Over 10,000 customers have tested them from the Gulf Coast to Alaska and the Arctic Circle. We ship from our own warehouses in the US and Canada.

Are you an authorized seller?
We are the official authorized source for Coody in the US and Canada, and the direct home of RBM Outdoors. Every new model from both brands appears in our store first, with the manufacturer’s limited warranty — see our Warranty Policy — and our own support team behind it.

Contact

📧 info@hot-tent.com
📞 +1 302 353 4449

For influencer collaborations and brand partnerships: collaboration@hot-tent.com

Full details are in our Shipping Policy, Return Policy, Warranty Policy, Payment Policy, Privacy Policy and Terms of Service. Where this page and a policy differ, the policy governs.