FAQ

HOW DO I PLACE AN ORDER?

  We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover)!
1) Visit us at www.hot-tent.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at it's product page.
3) Select the color and size you'd like via the drop-down menu.
4) Click on the 'Add to Cart' button.
5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.
6) Click on 'Place Order'.
7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number.

WHAT CURRENCY IS BEING USED AT RBM?

   All prices stated on our website are in United States Dollars (USD$). For currency exchange conversions to your local currency, do visit an online currency converter such as xe.com/ucc

DO YOU ACCEPT RETURNS IF AN ITEM DOES NOT FIT OR I DON'T LIKE IT?

   If you are unsatisfied with your purchase, please do drop us an email within 14 days of receiving your order. If you do decide to return it to us, you will either be given store credit or allowed to exchange the returned item for another item of equal or lower value. 
   We do not charge any types of restocking or handling fees, however please note that buyers are responsible to pay for the return shipping/postage costs and we will not be able to reimburse these costs.
   During our shop we have not had any return. All our customers are satisfied with our products. However, we need to describe the conditions of return as required by the payment system.
   Don't see your question listed here? No worries! Simply drop us an email at info@hot-tent.com and we'll do our best to get back to you as soon as we can!