Terms of Service
Effective date: August 11, 2026
These Terms of Service (“Terms”) govern your access to and use of hot-tent.com (the “Site”) and any purchase you make through it. The Site is operated by RBM Trading LLC, a Delaware limited liability company (“RBM Trading,” “we,” “us,” or “our”).
By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
Please read Section 16 carefully. It requires most disputes to be resolved by individual arbitration and limits class actions, unless you opt out within 30 days.
1. Who We Are
RBM Trading LLC
Mailing address (correspondence only): 25 Peterborough Street, Apt 22, Boston, MA 02215, United States
This is a mailing address only; we do not operate a physical store or office at this location.
Contact details are in Section 20.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to purchase from the Site. By placing an order, you confirm that you meet these requirements and that the information you provide is accurate and complete.
3. Other Policies That Form Part of These Terms
The following policies are incorporated into these Terms by reference and apply to your purchase:
- Shipping Policy — delivery areas, timeframes, carriers, duties and taxes
- Return Policy — cancellations, returns, refunds, damaged or incorrect orders
- Warranty Policy — warranty coverage, exclusions, and how to make a claim
- Payment Policy — accepted payment methods
- Privacy Policy, Cookie Policy and Your Privacy Choices — how we handle personal information
If a specific policy conflicts with these Terms on a point it covers in detail, that policy governs.
4. Products, Descriptions, and Availability
We work to describe our products accurately, including dimensions, materials, and specifications. Even so, product photographs and colors may differ from the physical product because of screen settings, lighting, and photography, and minor variations between production runs are normal.
We may change, limit, or discontinue any product at any time, and product availability is not guaranteed. We do not warrant that product descriptions or other content on the Site are complete, current, or error-free.
5. Pricing and Errors
All prices are shown in US dollars and are subject to change without notice until you place your order. Applicable sales tax is calculated at checkout based on your shipping address.
Despite our efforts, a product on the Site may occasionally be listed at an incorrect price, or with an incorrect description or availability. If a product you ordered is listed at an incorrect price, we may cancel the order or contact you for instructions before shipping, even after you receive an order confirmation. If we cancel an order that has already been charged, we refund it in full.
6. Orders and Order Acceptance
Your order is an offer to buy. An order confirmation email acknowledges that we received your order; it is not acceptance of it. The contract is formed when we ship the order or otherwise confirm acceptance.
We reserve the right to refuse, limit, or cancel any order at our discretion — including orders that appear placed by dealers or resellers, orders exceeding quantity limits, orders we cannot fulfil, and any order we consider unsafe to accept. Where we cancel a paid order, we refund it in full. We do not refuse orders on any basis prohibited by law.
Fraud and risk screening. Orders placed on the Site are screened for fraud and payment risk, both by our e-commerce platform and by third-party fraud-prevention services we use. Where an order is flagged, a member of our team reviews it — we do not cancel orders by automated decision alone. We may contact you for additional verification before shipping, for example to confirm that the billing address matches the payment method or that the cardholder authorized the purchase.
We may cancel an order, in whole or in part, where we reasonably believe it is fraudulent or unauthorized, where the payment cannot be verified, where requested verification is not provided within a reasonable time, where we consider the order unsafe to fulfil for any other reason, or where the order otherwise breaches these Terms. A cancelled order is refunded in full to the original payment method, and we notify you at the email or phone number given with the order.
7. Payment
Payment is due at checkout. Accepted methods are listed in our Payment Policy.
Where you pay through a third-party provider — including Shop Pay Installments (offered by Affirm), Amazon Pay, or a cryptocurrency payment method — that provider’s own terms apply to your arrangement with them, in addition to these Terms. Approval, payment schedules, and any interest are determined by that provider, not by us.
You represent that you are authorized to use the payment method you provide.
8. Shipping, Title, and Risk of Loss
Delivery areas, estimated timeframes and carriers are described in our Shipping Policy. Delivery estimates are estimates, not guarantees, and we are not liable for carrier delays or for events outside our reasonable control.
Title and risk of loss pass to you when the carrier delivers the shipment to the address you provided. Proof of delivery recorded by the carrier is evidence of delivery. Missing packages recorded as delivered are handled as described in our Shipping Policy.
For deliveries outside the United States, import duties, taxes and brokerage fees are billed to you directly by the carrier and are your responsibility.
9. Returns, Cancellations, and Warranty
Cancellations, returns and refunds are governed by our Return Policy. Warranty coverage is governed by our Warranty Policy, which provides:
- a 1-year Limited Warranty on all products, from the date of delivery;
- a 10-year Frame Warranty on the frames of our 4-season double layer tents (UP series, Hexagon, and Cuboid).
Our warranties are the only express warranties we give. Except as stated in the Warranty Policy and as required by law, we make no other express warranties.
10. Purchases Made Through Marketplaces
Products bought from our official brand stores on Amazon or Walmart are sold under that marketplace’s terms, and returns and refunds for those orders are handled by that marketplace under its own policy. Our Warranty Policy still applies to those products — contact us with your marketplace order number.
11. Product Safety and Assumption of Risk
Our products are outdoor equipment intended for use by adults who understand and accept the risks of outdoor activity. You are responsible for reading and following all instructions, warnings, and labels supplied with a product, and for using it appropriately for the conditions.
Tent stoves and heating appliances. Burning fuel inside a tent produces carbon monoxide, an odorless gas that can cause serious injury or death. If you use a stove or any combustion heating appliance in a tent:
- install and use it strictly according to the manufacturer’s instructions, including the full flue and spark arrestor;
- maintain continuous ventilation as instructed, and never seal the tent while a stove is lit or while embers remain;
- use a working carbon monoxide alarm inside the tent;
- never leave a lit stove unattended, and never sleep with an unattended fire.
Weather, terrain, snow load, and wind can exceed what any tent is designed to withstand. Set up in a suitable location, secure the tent properly, clear accumulated snow, and take shelter elsewhere when conditions demand it.
You assume the risks inherent in outdoor activity and in the use of heating appliances. Nothing in this section limits any liability that cannot be limited under applicable law.
12. Acceptable Use
You agree not to use the Site to break the law, infringe anyone’s rights, or interfere with the Site’s operation or security. You agree not to scrape, harvest, or copy the Site’s content for commercial use without our permission, not to introduce malicious code, and not to attempt to gain unauthorized access to any part of the Site or its systems.
13. Intellectual Property
The Site and its content — text, photographs, video, graphics, layout, logos, and trademarks — are owned by RBM Trading or our licensors and are protected by intellectual property laws. RBM Outdoors and our own product names are our trademarks. Coody is a trademark of its owner; we sell Coody products as its authorized dealer in the United States and Canada. Other third-party marks are the property of their respective owners.
You may view and print content for personal, non-commercial use. Any other use — including reproduction, distribution, or use in advertising — requires our prior written permission.
Content you submit. If you submit a review, photograph, video, or other content to us or through the Site, you keep ownership of it and grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, adapt and display it in connection with our business, including marketing. You confirm that the content is yours to share and does not infringe anyone’s rights.
14. Third-Party Links and Services
The Site may link to or rely on services operated by third parties, including our e-commerce platform, payment providers, carriers, chat and review tools, and social media. We do not control those services and are not responsible for their content, practices, or availability. Their own terms and privacy policies apply.
15. Disclaimers and Limitation of Liability
Disclaimer. Except for the express warranties in our Warranty Policy, the Site and the products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.
Limitation of liability. To the fullest extent permitted by law, RBM Trading and its officers, members, employees and agents are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, or loss of use, arising out of or relating to the Site, these Terms, or any product — even if we have been advised of the possibility of such damages.
Cap. To the fullest extent permitted by law, our total liability arising out of or relating to these Terms or any product is limited to the amount you paid for the product giving rise to the claim.
Some states and provinces do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability for fraud, for personal injury caused by our negligence, or for anything else that cannot lawfully be excluded — including your rights under applicable consumer protection legislation.
16. Dispute Resolution and Arbitration
Please read this section carefully. It affects how disputes between us are resolved.
16.1 Informal resolution first. Before starting a formal proceeding, please contact us at info@hot-tent.com and describe the problem. Most issues can be resolved this way. We ask that you give us 60 days to resolve the matter before beginning arbitration or litigation, and we will do the same before proceeding against you.
16.2 Agreement to arbitrate. If we cannot resolve a dispute informally, you and RBM Trading agree that any dispute, claim or controversy arising out of or relating to these Terms, the Site, or any product — whether based in contract, tort, statute, or otherwise — will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Massachusetts or, at your election, in the county where you live, or by telephone or video conference. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.
16.3 Class action waiver. You and RBM Trading agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
16.4 Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing info@hot-tent.com with the subject line “Arbitration Opt-Out” within 30 days of your first purchase, and including your name, the email address used for the order, and a statement that you are opting out. Opting out does not affect any other part of these Terms and will not affect your order or our service to you in any way.
16.5 Exceptions. This section does not apply to:
- claims that may be brought in small claims court, which either of us may bring individually;
- claims for injunctive relief to protect intellectual property rights;
- residents of Canada, including Quebec, and any other jurisdiction where consumer arbitration agreements or class action waivers are not enforceable — those customers may bring claims in the courts of their own jurisdiction, and applicable local consumer protection law continues to apply;
- any right you have to file a complaint with a government agency or regulator.
16.6 Severability of this section. If the class action waiver in 16.3 is found unenforceable as to a particular claim, that claim — and only that claim — will be resolved in court rather than in arbitration.
17. Governing Law and Venue
These Terms and any dispute arising from them are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration under Section 16, you and RBM Trading agree to the exclusive jurisdiction of the state and federal courts located in Massachusetts.
If you are a consumer resident elsewhere, this choice of law does not deprive you of the protection of mandatory consumer protection rules of your place of residence, including, for Canadian customers, applicable provincial consumer protection legislation.
18. Indemnification
You agree to indemnify and hold harmless RBM Trading and its officers, members, employees and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.
19. General
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, war, labour disputes, carrier disruption, supply shortages, or failures of communications or utilities.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Termination. These Terms apply while you use the Site. We may suspend or end your access to the Site at any time if you breach these Terms. Obligations incurred before termination — including payment for orders already placed, and Sections 13, 15, 16, 17 and 18 — survive termination.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with the policies referenced in Section 3, are the entire agreement between you and RBM Trading regarding the Site and your purchase, and replace any prior understanding on that subject.
Changes. We may update these Terms from time to time. The version in effect when you place an order governs that order. We will update the effective date and version above when we make changes, and material changes take effect when posted.
20. Contact Us
📧 info@hot-tent.com
📞 +1 302 353 4449
Mailing address (correspondence only):
RBM Trading LLC
25 Peterborough Street, Apt 22
Boston, MA 02215, United States
Sold by RBM Trading LLC, a Delaware limited liability company. This is a mailing address only; we do not operate a physical store or office at this location.