Return Policy

We want you to be fully satisfied with your purchase. If you need to return an item, we're here to help.

Conditions for Returns

  • Eligible Items: Unused, unopened products in original packaging
  • Return Period: Within 30 days from the date you received your order
  • Return Shipping Costs: The customer is responsible for return shipping charges, unless the return is due to our error or a defective product
  • How to Request a Return: Email us at info@hot-tent.com

Inspection and Refunds

  • Inspection Process: Once we receive your returned item, we will inspect its condition within 7 business days
  • Refunds: Issued to your original payment method promptly after inspection confirms the product is in its original condition

Handling Defective Products

  • Reporting Issues: If you receive a damaged or defective product, take photos or a video and contact us at info@hot-tent.com within 30 days
  • Resolution Options: We will offer an exchange, compensation, or a full refund and cover any return shipping costs. Each case is handled personally by our support team.

Additional Instructions

  • Retain Packaging: Please keep the original box for 30 days after receiving your order — this ensures your return is eligible if needed
  • Opened Items: If the item has been opened but appears unused, please contact us at info@hot-tent.com — we'll review your case individually