Warranty Policy

Last updated: August 11, 2026

We stand by the quality of our products and want you to have the best possible experience with every purchase.

Limited Warranty

Coverage: All products purchased from hot-tent.com, and products purchased from our official brand stores on Amazon and Walmart — the warranty terms are the same in either case
Duration: 1 year from the date of delivery
What’s covered: Manufacturing defects and material failures under normal use conditions
What’s not covered: Normal wear and tear, accidental damage, or damage caused by misuse or improper care — including mould, mildew or corrosion caused by storing the product while damp (see Care, Use and Storage below)
Resolution: We will offer a repair, replacement, or refund at our discretion

Frame Warranty

Coverage: Frame of all 4-season double layer tents — UP series, Hexagon, and Cuboid
Duration: 10 years from the date of delivery
What’s covered: Structural defects and failures under normal use conditions
What’s not covered: Damage caused by misuse, improper assembly, or accidental impact
Resolution: We will repair or replace the frame at no charge for the part — see Replacement Parts and Shipping below

Replacement Parts and Shipping

Within the warranty period, we supply the replacement part and cover its shipping at no charge to you. Where a part is shipped to Canada from outside Canada, import duties and taxes are billed by the carrier directly to the recipient and remain the customer’s responsibility; we tell you the expected cost before we ship. Parts ordered after the warranty period has ended are supplied at the customer’s expense, including shipping. We may ask you to return the defective part; if the model is no longer in production, we will supply an equivalent replacement.

Care, Use and Storage

To protect the tent floor from punctures we recommend using a ground sheet under the tent — ground sheets are available in our store. Make sure the ground sheet does not extend beyond the tent footprint: if it sticks out, rainwater runs onto it and collects underneath the tent. Punctures and abrasion of the floor are not covered by this warranty.

Always dry the tent thoroughly before packing it away for storage. A tent stored while damp will develop mould and mildew, which permanently damages the fabric and its coatings. Mould, mildew and corrosion caused by storing a damp or wet product are not covered by this warranty.

For long-term storage we recommend a vacuum storage bag — it is airtight and keeps the packed tent protected from moisture and dust. Vacuum bags are available in our store. Make sure the tent is completely dry before you seal it in one: an airtight bag will not stop mould, it will make damp fabric worse.

How to Submit a Warranty Claim

Your order number — or your Amazon / Walmart order number, if you bought there
Description of the issue
Photos or video clearly showing the defect

Our support team will review your claim and respond within 2 business days.

Your Rights Under These Warranties

Both warranties described above — the 1-year Limited Warranty and the 10-year Frame Warranty — are extended to the original purchaser only and are not transferable. Any implied warranties are limited in duration to the term of the applicable written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We are not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Contact Us

📧 info@hot-tent.com
📞 +1 302 353 4449