Shipping policy

Thank you for visiting and shopping with RBM Outdoors! Below are the details of our shipping and delivery policies:

Within the Contiguous US

  • Free Shipping on all orders.
  • Orders are shipped via FedEx Ground or UPS.
  • Orders are processed and shipped within 1-3 business days.
  • Delivery time: 5-8 business days.
  • Please note: We cannot ship to PO boxes.

Shipping Outside the Contiguous US

  • Includes Alaska, Hawaii, and Puerto Rico.
  • Delivery time: 7-14 business days.
  • Shipping fees (up to $250) are calculated at checkout.

Shipping to Canada

  • Shipping fees are based on item weight and quantity and will be displayed at checkout.
  • Delivery time: 7-14 business days via UPS or DHL.
  • Additional import duties and fees may apply, which are the customer’s responsibility.

International Customers

  • Orders ship via DHL and UPS International.
  • Delivery time: up to 14 business days.
  • Shipping fees range from $50-$350 and are calculated at checkout.
  • Import duties may apply and are the responsibility of the customer.

Customs and Taxes

  • We are not responsible for any customs duties, taxes, or fees applied to your order.
  • All customs fees imposed during or after shipping are the customer’s responsibility.
  • For assistance with customs, you may need the following details:
    • Seller and Shipper: RBM Trading LLC.
    • Origin of shipping: US warehouse.
    • Harmonized System (HS) Codes:
      • Tents and Floors: 630622.
      • Stoves: 732189.
    • Item weights are available in our online store catalog.
  • If you’re unsure about potential fees, we recommend contacting your local customs office for an estimate before placing your order.

If you have any further questions or concerns, feel free to contact us at info@hot-tent.com. We’re here to help!