Shipping Policy

Last updated: August 11, 2026

We ship only within the United States and Canada. In the United States that means the 50 states and the District of Columbia — we do not ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or any other U.S. territory. In Canada we ship to every province and territory except Yukon. We do not ship to any other country.

🇺🇸 Shipping within the United States

Free Shipping
We offer free standard shipping on all orders within the contiguous United States. Orders are shipped via FedEx or UPS, depending on destination and package size.

Delivery Time
Items held in our US warehouse are typically delivered within 4–8 business days of your order. Items not currently in stock ship on a longer schedule — for example 10–15, 15–20, 25–30 or 30–35 business days.

The delivery time and any shipping cost that apply to a particular item are shown on its product page, and again with your shipping option at checkout. Those figures apply to your order and take precedence over the estimates on this page. If your shipping option shows an availability note instead of a number of days (for example “Expected availability: Next shipment”), the item ships with our next inbound shipment — email us before you order and we will give you the current expected date for that item.

Exclusions
Free shipping does not apply to Alaska and Hawaii. Shipping to these two states is charged: the cost depends on the item and the destination, and it is shown on the product page and again with your shipping option at checkout, before you pay.

We do not ship to PO boxes or to APO/FPO/DPO military addresses — our carriers (FedEx and UPS) do not deliver to them. We also do not ship to Puerto Rico or to any other U.S. territory.

Need exact timing?
Contact us before placing your order — email info@hot-tent.com or call +1 302 353 4449.

🇨🇦 Shipping to Canada

Shipping Cost
Shipping to Canada is free when the item is in stock in our Canadian warehouse. If the item is not currently in stock, it ships directly from our supplier and shipping is charged — the cost is shown on the product page and again at checkout before you pay.

Delivery Time
Items held in our Canadian warehouse are typically delivered within 4–8 business days of your order. Items shipped from our supplier take longer — usually 6–15 business days. Orders are shipped via UPS, Purolator, or DHL, depending on destination and shipment details. The delivery time shown on the product page is the one that applies to that item.

Duties & Taxes
Items held in our Canadian warehouse are already in Canada, so no import duties, import taxes or customs fees apply to them.

Items that are out of stock in Canada ship from our supplier and cross the border. For those orders duties, taxes and the carrier’s brokerage fee are billed to you directly by the carrier, usually after delivery, and are your responsibility. We cannot calculate or collect them in advance. If a shipment is refused at customs or on delivery, it is returned to us and treated as a return by choice.

We do not ship to PO boxes, and we do not deliver to Yukon.

Questions?
Email info@hot-tent.com — we’re happy to help.

📋 Delivery Confirmation & Signature

Standard Delivery
All orders are shipped without a signature requirement by default. Delivery is confirmed by the carrier’s Proof of Delivery, which includes delivery status, timestamp, address confirmation, and photo where available. This serves as confirmation that the shipment has been delivered to the address provided with your order.

Signature on Request
If you would like your order to require a signature upon delivery, please contact us before placing your order:
📧 info@hot-tent.com
📞 +1 302 353 4449

This service is available at no additional charge.

Delivery Safety Tips
We recommend ensuring someone is available to receive your order, or selecting a secure delivery location. If you won’t be home, consider requesting a FedEx Hold at Location — your package will be held at a nearby FedEx facility for pickup at your convenience.

📦 Multiple Shipments

Orders with more than one item may ship from different warehouses and arrive as separate packages on different days. Each package has its own tracking number and is announced in its own “Shipment update” email — the tracking number in the first email covers only the first package. The contents of each shipment are listed in that email, so a partially filled box is expected rather than a missing item. If any package has not arrived within the delivery window shown at checkout, contact us with your order number and we will trace it.

The return and reporting windows in our Return Policy run from the day the last package in your order is delivered.

📅 Pre-orders and Backordered Items

Some items are sold before they reach our warehouse. For these, the product page and checkout show an expected availability — for example “Expected availability: Next shipment” — instead of a standard delivery window. Payment is taken when you place the order, not when it ships.

  • We tell you the expected shipping date before you order. If it isn’t shown, email info@hot-tent.com and we will give you the current estimate for that item.
  • You can cancel a pre-ordered item at any time before it is handed to the carrier — in full, at no cost, and with a full refund.
  • If we cannot ship within the timeframe we gave you, we will contact you with a revised date. You may accept the new date or cancel for a full refund. If we cannot ship within 30 days of your order and you have not agreed to a later date, we will cancel the order and refund you in full without you having to ask.
  • If your order contains both in-stock and pre-ordered items, they may ship separately — see Multiple Shipments above.

📦 Damaged, Incomplete or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, email info@hot-tent.com with photos or video within 30 days of the delivery of the last package in your order. After reviewing them we will offer a repair, a replacement or replacement parts, a partial refund, or a full refund, at our discretion and based on the specific case. Where a return is required, we cover the return shipping. The full procedure is set out in our Return Policy.

🏠 Package Security & Porch Theft

Once your order is marked as delivered by the carrier and a Proof of Delivery is recorded, the shipment is considered received. We strongly recommend:

  • Ensuring someone is available at the delivery address on the expected delivery day
  • Using FedEx Hold at Location if you won’t be home — your package will be held at a nearby FedEx facility for secure pickup
  • Requesting Signature on Delivery (available at no charge — see above) for added security

If your tracking shows “Delivered” but you cannot locate your package, we recommend:

  • Checking with household members, neighbors, and building management
  • Reviewing any available doorbell or security camera footage
  • Filing a report with your local police department

Please contact us at info@hot-tent.com with your order number and we will assist you in filing a claim with the carrier. Please report a missing delivered package to us within 15 days of the delivery date, so that we can file the claim while the carrier’s claim window is still open.

📬 Contact Us

📧 info@hot-tent.com
📞 +1 302 353 4449