Shipping within the United States

Free Shipping
We offer free standard shipping on all orders within the contiguous United States.

Exclusions
Free shipping does not apply to Alaska, Hawaii, and Puerto Rico. For these locations, shipping costs are calculated based on the carrier’s rates and will be shown at checkout.

Carriers
Orders are shipped via FedEx or UPS, depending on destination and package size.

Delivery Time
Standard delivery time is 4–8 business days. In some cases, delivery may take longer if an item is awaiting inventory replenishment. If this applies to your order, the estimated delivery timeframe will always be displayed at checkout.

Restrictions
Sorry, we do not ship to PO boxes.

Need Exact Timing?
If delivery timing is important, please contact us before placing your order. You can reach us via email (info@hot-tent.com) or ask through our online chat, and we’ll be happy to clarify the expected delivery timeline.

Shipping to Canada

Shipping Cost
Shipping is calculated based on item weight and quantity. Estimated shipping costs are shown at checkout before payment.

Delivery Time
Estimated delivery time is 7–14 business days. Orders are shipped via UPS, Purolator or DHL, depending on destination and shipment details.

Fees and Duties
Shipping charges are paid separately  and are not included in the product price. Additional fees, taxes, or import duties may apply according to Canadian customs regulations.

Restrictions
We do not ship to PO boxes.

Need Help?
If you have any questions about shipping costs, delivery timelines, or customs fees,
you can contact us by email or ask via our online chat — we’ll be happy to assist.

International Shipping

Shipping Cost
International shipping costs are calculated at checkout based on destination, package size, and weight. The final shipping price is displayed before order confirmation.

Delivery Time
Estimated delivery time is 7–14 business days, depending on the destination and carrier.

Duties and Taxes
International customers are responsible for any applicable import duties, taxes, or customs fees required by their country.

These charges are not included in the product price or shipping cost.

Need Help?
If you have any questions regarding international shipping, delivery timelines, or customs charges, please contact us by email or reach out via our online chat — we’ll be happy to help.

Handling Damages

If your order arrives damaged, contact us at info@hot-tent.com for quick assistance.